Refund / Return Policy

At Vastranikaa, we want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • The product must have the original packaging, tags, and invoice.
  • Products returned without original tags or showing signs of use may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to customer handling
  • Used, washed, or altered products
  • Items without original tags or packaging
  • Any product specifically marked as non-returnable on the website

3. Return Process

To request a return:

  1. Contact our customer support team with your order details.
  2. Share your order number, product details, and reason for return.
  3. Our team will review your request and provide further instructions.
  4. After approval, the product can be shipped back as instructed.

4. Exchange Policy

Exchange requests are subject to product availability.

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with supporting photos or videos.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed through the original payment method.
  • The refund amount may take 5–10 business days to reflect in your account, depending on your payment provider.

Shipping charges (if applicable) may not be refundable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Product images/videos
  • Description of the issue

We will review and provide a suitable solution.

7. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

8. Contact Us

For any return, exchange, or refund-related queries, please contact us:

Website: https://vastranikaa.com/

Email: vastranikaa@gmail.com

Phone: +91 9904445078

Thank you for shopping with Vastranikaa.